WHAT ARE YOUR HOURS OF OPERATION?
We are open from approximately the Friday before Memorial day to September 15th, depending upon the weather. We are available by phone from 8am – 8pm.
HOW DOES THE FUEL CHARGE WORK?
We set a fuel price depending on the type of unit that’s being booked. There is no need to return the vessel with a full tank.
WHERE IS A GOOD PLACE TO SWIM?
Our crew will review safe boating operations and conditions with you, upon your arrival. If we are familar with the lake you are on we can give you some recommendations on where to swim.
WHAT DO I DO WHEN IT’S TIME TO COME IN?
The process is simple. You will drive the boat to the loading and unloading zone, where you picked the boat up, and one of our staff members will come out to meet you, and guide the boat safely to the dock.
WHAT’S INCLUDED WITH MY RENTAL?
All safety equipment, including life jackets, is included with the cost of each rental.
WILL I NEED TO REFUEL THE BOAT?
Most likely the boat will not need to be refueled on a 4-hour rental. However it is possible the boat will need to be refueled on an 8-hour rental, depending on how frequently the boat is driven and how hard the motor is run. If you need gas let us know so we can make arrangements.
ARE DOGS ALLOWED ON THE BOATS?
Give us a call and we’ll discuss available options for pets.
IS A DEPOSIT REQUIRED?
Yes as a part of your rental agreement, a valid major credit card must be on file to cover any potential incidentals or damages incurred during your rental.
WHAT IF I HAVE NO BOATING EXPERIENCE?
Our crew will guide you through a boating orientation, and safety information, before you get out on the water.
WHAT IS YOUR CURRENT REFUND POLICY?
Cancellations made 7 days or more before your reserved date are eligible for a full refund, less a 10% processing fee. Cancellations made between 1-7 days before your reserved date are eligible for a full refund (less a 10% processing fee) ONLY if we can rebook the time slot. Cancellations made within 24 hours from your reserved date will receive no refunds of any kind, regardless of whether or not the equipment is rebooked by another party.
IS YOUR ONLINE RESERVATIONS SYSTEM SECURE?
Our website is hosted on a secure SSL server and our reservation system is PCI compliant.
HOW MANY PEOPLE DO THE BOATS HOLD?
Our boats typically accommodate anywhere from 3 to 16 passengers, depending upon the type of watercraft, as well passenger weight.
HOW DO I KNOW MY BOUNDARIES, WHEN ON THE WATER?
We will provide an orientation for the watercraft you are renting, as well as information about local waters. We can also share local highlights and even give you tips on hot local fishing spots.
WHO CAN OPERATE (DRIVE) THE BOAT OR WATERCRAFT?
Anyone who has a valid driver’s license.